Restaurant welcoming hostess

What does a restaurant owner do?

A restaurant hostess is a person who works at the front desk, located at or near the entrance of a restaurant, and performs duties such as welcoming guests to the restaurant, managing reservations, and providing seating arrangements. The restaurant's greeter is the restaurant's first point of contact and often helps run the restaurant in a professional manner.

 

Responsibilities of a restaurant hostess

Welcomes guests

The owner of the restaurant greets the guests with a smile and welcomes them. He takes the guests inside and explains the general layout and rules of the restaurant.

 

Manages reservations

Accepts reservations, verifies current restaurant reservations, and updates reservations. Manages bookings during peak hours or special events.

 

Provides seating arrangement

It tracks restaurant occupancy and availability of tables. Seats guests at tables and ensures seating. Particularly handles large groups or special requests.

 

Manages the waiting area

Coordinates guests queuing in the waiting area and estimates the time they will have to wait. May serve drinks to guests while they wait.

 

Takes care of guests

Listens to guests' demands and needs, takes note of special requests and acts in a solution-oriented manner. Helps with complaints or problems.

 

Provides communication with other departments of the restaurant.

The restaurant owner communicates with other restaurant employees, waiters and kitchen workers. Ensures smooth order fulfillment and service.

 

Coordinates telephone calls

Answers phone calls in the restaurant and takes orders over the phone. This is the point where guests communicate by phone.

 

Performs payment acceptance operations

Organizes guest accounts and processes payments. In some restaurants, this process is carried out by waiters, in others - by the hostess.

 

Provision of information

Informs guests about the menu, makes suggestions and informs about special dishes or promotions.