Receptionist

What does a hotel receptionist do?

A hotel receptionist is the front-of-house of a hotel and the first person guests encounter. They play a key role in the hotel industry and are in an important position to influence the success of the hotel. Here's an overview of the main jobs and responsibilities of hotel receptionists:

1. Guest Welcoming and Registration:

• They welcome guests with a warm smile and courteous welcome.
• Checks guests' IDs, locates their reservations, and completes check-in.
• They answer guests' questions and do their best to meet their needs.

2. Check-in and Check-out Procedures:

• They manage guest check-in and check-out.
• They accept payments and issue invoices.

3. Information and Reservation Services:

• They answer guests' questions about the hotel.
• They offer available rooms in the hotel and their prices.
• They make restaurant reservations and tour arrangements according to the guests' requests.

4. Telephone and Email Communication:

• They answer messages on the phone and via email.
• They communicate with guests to resolve their requests and problems.

5. Security and Emergency Management:

• They ensure the security of the hotel, making sure that guests and hotel equipment are safe.
• Informs guests in case of emergency and takes necessary precautions.

6. Ensuring Guest Satisfaction:

• They do their best to make guests' stay a positive experience.
• They listen to complaints and resolve them.

7. Use of Computer and Reservation Systems:

• They use the hotel's reservation and customer information systems.
• Updates and records guest information.

8. Money and Accounting Transactions:

• They collect payments from guests and settle accounts.
• They manage cash and credit card transactions.

 

Necessary Conditions

The conditions required for the receptionist position may vary depending on the hotels we have agreements with. Some basic conditions generally required for this position are written below.

 

Education and Experience:

A high school diploma or equivalent education is generally required for most receptionist positions. Some hotels or businesses may also set higher education requirements.

Preferably you have previously worked as a receptionist or have relevant experience.

 

Communication skills:

Good communication skills are a key requirement for receptionists. You must be able to communicate effectively with guests and other hotel or business personnel.

Language skills are important as you may need to know a foreign language if necessary.

 

Focus on Guest Satisfaction:

An attitude towards ensuring and satisfying guests is crucial for receptionists. You must be kind, patient and helpful.

The ability to resolve complaints and manage negative situations is important.

 

Computer skills:

Receptionists may use computer-based systems such as hotel reservation software or office programs.

Basic computer knowledge and the ability to use office software is required.

 

Business Organization:

The ability to effectively manage multiple tasks is important. Coordination of tasks such as keeping guest records, arranging reservations, and answering the phone is required.

 

Discipline and Reliability:

It is important for receptionists to carry out their jobs reliably and have work discipline. You must arrive for appointments on time and follow the employer's rules.

 

Appearance and Professionalism:

Receptionists are often the face of the hotel or business, so you should maintain a professional appearance.

Being clean and neatly dressed is one of the most important criteria for this position.

 

Ability to Cope with Stress:

You are expected to be able to work under stress during busy periods. It may be necessary to take care of more than one guest at the same time.

Each business may have different requirements, so you should get detailed information from us when applying for a receptionist position. We work carefully to choose the hotel that best suits your specifications.